:root{--bg: #0f1117;--panel: #171a23;--panel-2: #1e222d;--border: #2a2f3d;--text: #e6e8ef;--muted: #9aa3b5;--green: #25d366;--green-dark: #1eb857;--primary: #4f7cff;--danger: #ff5f56}*{box-sizing:border-box}body{margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text)}a{color:var(--primary);text-decoration:none}.shell{display:flex;min-height:100vh}.sidebar{width:230px;background:var(--panel);border-right:1px solid var(--border);padding:18px;display:flex;flex-direction:column;gap:8px}.brand{font-weight:800;font-size:20px}.shop-name{color:var(--muted);font-size:13px;margin-bottom:16px}.sidebar nav{display:flex;flex-direction:column;gap:2px}.sidebar nav a{color:var(--text);padding:9px 10px;border-radius:8px;font-size:14px}.sidebar nav a.active,.sidebar nav a:hover{background:var(--panel-2)}.logout{margin-top:auto;background:none;border:1px solid var(--border);color:var(--muted);padding:8px;border-radius:8px;cursor:pointer}.content{flex:1;padding:26px 32px}.row{display:flex;align-items:center;gap:12px;justify-content:space-between}.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:14px;margin:18px 0}.stat{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:16px}.stat span{display:block;color:var(--muted);font-size:13px;margin-bottom:6px}.stat strong{font-size:24px}.card{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:20px;margin:16px 0}.centered{text-align:center}.layout{display:grid;grid-template-columns:1fr 1fr;gap:20px}.kb{border-bottom:1px solid var(--border);padding:8px 0}.stack{display:flex;flex-direction:column;gap:12px;max-width:480px}label{display:flex;flex-direction:column;gap:6px;font-size:14px}input,textarea,select{background:var(--panel-2);border:1px solid var(--border);color:var(--text);padding:10px 12px;border-radius:8px;font-size:14px}.btn{display:inline-block;background:var(--panel-2);border:1px solid var(--border);color:var(--text);padding:9px 16px;border-radius:8px;cursor:pointer;font-size:14px}.btn.primary{background:var(--green);border-color:var(--green);color:#06220f;font-weight:600}.flash{padding:12px 16px;border-radius:8px;margin:10px 0}.flash.success{background:#25d3661f;border:1px solid var(--green)}.flash.error{background:#ff5f561f;border:1px solid var(--danger);color:var(--danger)}.flash ul{margin:0;padding-left:18px}.table{width:100%;border-collapse:collapse;background:var(--panel);border-radius:12px;overflow:hidden}.table th,.table td{text-align:left;padding:12px 14px;border-bottom:1px solid var(--border);font-size:14px}.table th{color:var(--muted);font-weight:600}.badge{display:inline-block;padding:3px 9px;border-radius:999px;font-size:12px;background:var(--panel-2)}.badge.error{background:#ff5f5626;color:var(--danger)}.badge.warning{background:#ffc10726;color:#ffc107}.badge.human_takeover{background:var(--primary)}.steps{display:flex;gap:6px;list-style:none;padding:0;flex-wrap:wrap}.steps li{padding:6px 12px;border:1px solid var(--border);border-radius:999px;color:var(--muted)}.steps li.done{border-color:var(--green);color:var(--green)}.inbox-layout{display:grid;grid-template-columns:2fr 1fr;gap:20px}.thread{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:16px;display:flex;flex-direction:column;gap:10px;max-height:70vh;overflow-y:auto}.msg{display:flex;flex-direction:column}.msg.outbound{align-items:flex-end}.msg .bubble{max-width:70%;padding:10px 14px;border-radius:12px;background:var(--panel-2)}.msg.outbound .bubble{background:var(--green);color:#06220f}.msg small{color:var(--muted);font-size:11px;margin-top:4px}.side dl{display:grid;grid-template-columns:auto 1fr;gap:6px 12px;font-size:14px}.side dt,.muted{color:var(--muted)}.guest{display:flex;align-items:center;justify-content:center;min-height:100vh}.guest-box{max-width:420px;width:90%;background:var(--panel);border:1px solid var(--border);border-radius:16px;padding:32px}.guest-box h1{margin-top:0}.lede{color:var(--muted)}.actions{display:flex;gap:10px;margin-top:20px;flex-wrap:wrap}.features{padding-left:18px;line-height:1.8}code{background:var(--panel-2);padding:2px 6px;border-radius:6px}